NORdee Returns & Exchange Policy

At NORdee, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

1. Returns & Exchanges

If you need to exchange your purchase for a different size, you may request an exchange within 30 days of receiving your order.

To qualify for an exchange, items must:

·         Be unworn, unwashed and unused.

·         Be in their original condition.

·         Have all original tags attached.

·         Be returned in the original packaging where possible.

·         Be accompanied by proof of purchase.

NORdee reserves the right to decline exchanges that do not meet these requirements.

2. Size Exchanges

Please contact us within 30 days of receiving your order.

The customer is responsible for the cost of returning the item to NORdee.

Once the returned item has been inspected and approved, NORdee will ship the replacement item to you at no additional shipping cost.

Exchanges are subject to stock availability.

3. Incorrect Orders

If you receive the wrong item, colour or size due to an error on our part:

Please notify us within 7 days of receiving your order.

NORdee will arrange and cover the cost of collecting the incorrect item.

NORdee will ship the correct replacement item at no additional cost.

4. Faulty or Defective Products

We stand behind the quality of every NORdee product.

If your product is faulty, defective or not of acceptable quality, please contact us as soon as possible.

In accordance with the South African Consumer Protection Act, qualifying products may be returned within six (6) months of purchase.

Where a manufacturing defect is confirmed, NORdee will, at your election and where applicable:

·         Repair the product;

·         Replace the product;

·         Refund the purchase price.

NORdee will cover all reasonable courier costs relating to approved faulty product claims.

This warranty does not cover:

·         Normal wear and tear.

·         Damage caused by misuse or accidents.

·         Improper washing or care contrary to the garment care instructions.

·         Damage resulting from alterations or modifications.

5. Items That Cannot Be Returned

The following items are not eligible for return or exchange unless they are faulty:

·         Custom-made or personalised products.

·         Corporate or branded apparel produced specifically for a customer.

·         Gift cards.

·         Items that have been worn, washed or damaged after delivery.

·         Items returned without original tags.

6. Refund Processing

Refunds will only be issued where required under the South African Consumer Protection Act or where NORdee has supplied an incorrect or defective product.

Once the returned item has been received and inspected, approved refunds will be processed within 5–10 business days to the original payment method.

Please note that processing times may vary depending on your bank or payment provider.

7. How to Start a Return

To request a size exchange or report a faulty or incorrect item, please email us at:

samantha@nordee.co.za

Please include:

·         Your order number.

·         Your full name.

·         The reason for the exchange or return.

·         Photographs if the item is faulty or incorrect.

Our team will guide you through the process and provide the relevant shipping instructions.

Thank you for choosing NORdee. We appreciate your support and are committed to delivering premium products backed by exceptional customer service.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at martin@nordee.co.za.